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FREQUENTLY ASKED QUESTIONS

For all birthday party packages the party is for 2 hours
*Certain time slots are able to be extended. An extra half hour is $50+tax, an extra hour is $100+tax.

HOW LONG IS THE PARTY?

For all birthday party packages the party is for 2 hours
*Certain time slots are able to be extended. An extra half hour is $50+tax, an extra hour is $100+tax.

CAN WE STAY AND PLAY AFTER?

At the end of your party, you will be saying good-bye to your guests. Based on availability, your guests may be able to stay and play after. There is no guarantee that guests would be able to stay as we must abide by our building capacity as outlined by the fire department.

WHAT IF I HAVE EXTRA CHILDREN?

No problem! Extra children charge varies by package. Please refer to our https://www.epicplanetfun.ca/parties/ for more information. Children under 12 months are not counted as extra child. These additional guests would be paid for at the end of the party. Custom Packages are available! Simply email epicplanetfun@gmail.com with what you would like and we will see what we can do. We strive to accommodate, however, not all requests are possible.

WHO NEEDS TO WEAR SOCKS?

EVERYONE! That includes Grandma, Grandpa, kids…. Everyone! Socks are available for purchase for $3.50 (tax excl.)

WHAT EXTRA FOOD CAN I BRING?

You will need to bring a cake if you like, it is not included in all packages. You may also bring two varieties of anything that is nut-free. No outside pizza is permitted. You are able to order more pizzas through us if you like. A 12 slice XL pizza is $18+tax. EXCEPTION: If you have a guest with a dietary restriction (dairy, gluten, etc.) you are able to bring other pizza for them. Please speak with a staff member when you book

CAN I DECORATE?

Yes, you will be able to get into your party room a minimum of 15 minutes before your party. There may be an opportunity to have more time to set up if the room is not booked directly before your party. We can check on that closer to your party date. No pinatas or confetti (why? There is not enough room for a piñata and a swinging stick could cause damage, not to mention injury to guests. Confetti is too messy!). Anything you put up has to come down – regular tape only as to not damage the walls.

ARE INVITATIONS INCLUDED?

YES! Invitations are included! Just let us know how many you need.

DO HAVE I HAVE TO PAY A DEPOSIT TO BOOK A PARTY?

Yes, $100 of that payment is a non-refundable deposit should you have to cancel. You may change the date and time with one week’s notice at no penalty provided the timeslot is available.

HOW DO I BOOK!?

Simply come on in to Epic Planet Fun or call us to check on availability and to hold a spot for you! We can hold your spot for 48 hours. During that time you will need to come on in review the paperwork, sign off on the details and provide payment. Easy as that!

How much does it cost to access Rope Course?

The regular admission price for rope course is 11$. You can always access the rope course for as low as $5 when you choose the combo packages.

Is there an age restriction for accessing Sky Fun ?

There is no age restriction for accessing the Rope Course. However the minimum height requirement is 4 feet or 48 Inches.

How can the young ones be secure while accessing Sky Fun ?

Kids are secured safely using a harness to the rope course structure. This allows the kids to safe and secure.

Is there a weight restriction for accessing Sky Fun ?

The maximum weight allowed to go on the rope course is 70 Kilograms.

Are shoes allowed on the rope course?

No. Shoes are not allowed on the Rope Course. However, kids have to use grip socks to access the attraction.

How many arcades machines are available ?

We have a large selection of Arcade games at Epic Fun. In fact we have the largest zone in Scarborough, Toronto.

Would the Arcade pass expire ?

No the arcade pass and the points accumulated will never expire.

Are redemption points accumulated all the time we play ?

Yes all redemption points get accumulated into you game pass card. You can accumulate as many as you want and trade them for a gift at our redemption counter.

How much can we top-up the arcade pass with ?

Customers can top-up their arcade pass from as low as $5. There are other top-up options available for $10,$20 and $30.

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